FAQ

FAQ

1. How does the Soothing Teddy Bear work?
Our Soothing Teddy Bear uses gentle heartbeat sounds, calming vibrations, and natural breathing motions to help your baby or toddler fall asleep faster and stay asleep longer.

2. What is the recommended age for the Soothing Teddy Bear?
The Soothing Teddy Bear is designed for children aged 1 to 4 years old.

3. How do I clean the Soothing Teddy Bear?
The Soothing Teddy Bear’s exterior is machine washable. Simply remove the electronic components and follow the care instructions on the label.

4. What are the shipping times?

  • UAE: 5 to 12 days
  • GCC Countries: 5 to 12  days
  • International: Shipping times vary. Please contact us for more details.

5. What is your return policy?
We offer a 90-day money-back guarantee. If you are not satisfied with your purchase, you can return it within 90 days of receiving the product for a full refund. Please see our Refund Policy for more details.

6. How can I contact customer support?
You can reach us at contact@teddysleeper.com. We aim to respond to all inquiries within 24 hours.

7. Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and times will be calculated at checkout based on your location.

8. Can I track my order?
Yes, once your order has been shipped, you will receive an email with tracking information.