Refund Policy
Refund Policy
At TeddySleeper, we stand by the quality of our products and are confident that you and your child will love our Soothing Teddy Bear. However, if you are not completely satisfied, we offer a 90-day money-back guarantee.
Refund Eligibility:
- To be eligible for a refund, your item must be in the same condition that you received it. It must also be in the original packaging.
- Returns must be initiated within 90 days of receiving the product.
How to Request a Refund:
- Contact Us: Email us at contact@teddysleeper.com with your order number and the reason for your return.
- Return Authorization: We will provide you with a return shipping address and instructions on how to send the item back to us.
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Refund Processing: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account or contact your credit card company. If you’ve done all of this and still have not received your refund, please contact us at contact@teddysleeper.com.